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flyingOSPREY (“Osprey,” “we,” or “us”) understands our customers' concerns regarding the privacy of the information our customers (“you”) share with us.  Our customers’ privacy is important to us, and we hold our customers, and the information our customers share with us, in the highest regard. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. We are committed to ensuring that your personal information is properly safeguarded and to complying with all applicable privacy laws. Please take a moment to read this Policy for a better understanding of the measures that we take to protect you and the information you share with us. 

Please be aware that this site may contain links to other sites that are owned and operated by third parties. This Policy does not apply to those links or to other sites unless otherwise agreed to by us in writing. These third-party sites have their own privacy policies and practices. We encourage you to read the privacy policies of these third-party sites to learn how they collect, use, share and secure your information.

This Policy strives to encourage and maintain trust between you and flyingOSPREY. As part of that trust, this Policy will tell you about: 

1.  What information we collect.

2.  How information is used and protected.

3.  How we may share information.

4.  Choices you can make about how we collect, use, and share your information.

5.  Future changes to the Policy.

6.  California Privacy Rights.



1. What information we collect:


·    Information you give us. 

flyingOSPREY collects and may store any information you enter on our Site, provide us in our retail stores, or submit to flyingOSPREY in any other way. For example, we collect information that you provide when you create an account on our Site, make an online or in-store purchase from us, send us an e-mail or call us, enter a contest, or participate in a survey. This information may include: name, mailing address, e-mail address, phone number, and payment information such as a credit card number.


·    Information from other sources. 

flyingOSPREY may receive information about you from other sources. These other sources may help to improve the quality or personalization of services that we provide to you. 


·    Automatic information. 

We also receive and store certain types of information when you interact with our Site. Like many websites, we use "cookies" to obtain information when your web browser accesses our Site. The purpose of "cookies" is to help us recognize you as you use or return to our Site so that we can provide a more personalized shopping experience for you. The "cookie" is also used to keep items in your shopping cart between visits. You do not need to enable cookies to browse, but must enable cookies to purchase items at our Site.

Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our Site and any search terms you may have entered on our Site, among other things. 

Our Site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps flyingOSPREY understand how visitors use our Site. 


2. How is information used and protected?

Our goal is to provide our customers with the highest level of service possible. From your first visit to our Site to the delivery of your order, we want you to be completely satisfied with the experience without compromising your privacy. By collecting information, we are able to offer you features, and a more customized website that better reflects your individual preferences. 


·    Usage of Information 

flyingOSPREY uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage includes:

-To fulfill and process your orders and communicate with you regarding those orders.

-To schedule and perform deliveries or installations.

-To service products.

-To send marketing communications.

-To provide high-quality customer service.

-To help us improve and customize what we offer to you, our Site and our advertising.

-To send you information about our products, services and promotions.

-To protect the security and integrity of our websites and our business.

-To process credit card information.


·    Protection of Information 
flyingOSPREY also protects your information from loss, misuse or alteration while it is under flyingOSPREY control. Protection of your information is a priority at flyingOSPREY. We have adopted reasonable security measures to protect the confidentiality of personal information under our control online. 

When you enter personal information on our Site, the information is protected by a security technology called Secure Sockets Layer (SSL), which encrypts your information during transport across the Internet. Further, your account information is only accessible with the password you choose when you open an account with flyingOSPREY. Please maintain the confidentiality of this password in order to ensure the protection of your account information.


3. How may information be shared?

flyingOSPREY does not sell or rent your personal information to third parties. flyingOSPREY may share your personal information under the following limited circumstances: 

·    Service Providers 

We may provide your information to a third party in the process of fulfilling an order for products or services you have placed with us. For example, we may provide your address to the shipping carrier where you have requested shipment for a purchase. flyingOSPREY only shares the necessary information to third parties to provide the requested products or services in your order. 


·    Legal Requirements and Safety of our Business and Others 

flyingOSPREY may share information in other special circumstances. We may disclose information where we have a good faith belief that disclosure is appropriate to comply with the law or where we believe disclosure is necessary to protect you, to comply with legal processes or authorities, to respond to any claims, or to protect the rights, property or personal safety of flyingOSPREY, its customers, its associates or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and with analytics providers. 


·    Marketing Purposes 

flyingOSPREY may share information with carefully selected vendors and business partners who may share offers and opportunities with you based on your interests. 


·    What are your choices regarding information? 

flyingOSPREY wants to communicate with you to inform you of product specials, changes to our Site, contests and surveys, or other information we think may be of interest to you. Similarly, carefully selected vendors or business partners may want to communicate with you to inform you of special offers or opportunities. 

If you do not wish to receive certain information or request that your information not be shared with third parties, please e-mail Please be sure to include your full name, the types of communication you would like to receive or not receive, and your related contact information. Please note that even if you opt-out of receiving marketing communications from flyingOSPREY, you may still be contacted for transactional purposes. Some examples include requests for customer service or questions regarding your order. 


4. How will you be notified of future changes to Privacy Policy?

flyingOSPREY may change or add to its Privacy Policy from time to time and without notice. For this reason, we encourage you to review this Policy periodically. For your convenience, we will post the date the Policy was last updated at the bottom of the webpage. 


5. Privacy of Children Online

flyingOSPREY is committed to protecting children's online privacy and fully complies with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If you believe we may have collected personal information from a child, please e-mail us at

If you have any questions regarding the Privacy Policy, please e-mail:

6. Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have a right to request from a business, with whom the California resident has an established business relationship, certain disclosure information regarding personal information shared with third parties for their direct marketing purposes during the immediately preceding calendar year. To make such a request, please contact us at

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