ORDER PLACEMENT
An order is not binding upon osprey.life until it is accepted; osprey.life must receive the payment before accepting an order. Payment for product(s) ordered is due prior to shipment. Customers can make the payment as provided below. You agree to pay the amount(s) due as specified on the invoice.
PROCESSING TIME
You can expect your order to be processed within approximately 3 business days, provided the items are in stock and there are no problems with payment verification. osprey.life does not guarantee same day-shipping. Orders are not processed on weekends or holidays.
ORDER STATUS
osprey.life will keep you informed of your order status via e-mail. All tracking information will be emailed to your account once your order has shipped (except when an APO/FPO/DPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on the Website.
PAYMENT METHODS
Visa
MasterCard
Paypal
CANCEL AN ORDER
osprey.life does not accept order cancellations. All orders are final and not eligible for cancellation.
SHIPPING CHARGES
Your total cost for the purchase of any product will include the shipping and handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you.
SHIPPING METHODS
· FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
· FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
· FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
· UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
· UPS 3Day – 3 business days + 24-48 hours to process the order.
· UPS 2Day – 2 business days + 24-48 hours to process the order.
· Large Item Delivery and White Glove Delivery – 3 to 5 business days + 24-48 hours to process the order.
· USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
· USPS – APO/FPO/DPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO/DPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
· For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, flyingOSPREY will default to and charge for 2Day Air.
· FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
· All orders shipped to states that require sales tax will be charged sales tax.
· Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
RETURN & EXCHANGE POLICY
osprey.life does not accept returns for refunds. osprey.life provides a 3-month warranty (unless otherwise agreed to in writing by Owner), which starts from the day the item is shipped from osprey.life.
osprey.life will replace any item within the 3-month warranty period, with the exception of any item that falls under the Physical Damage Policy (below). Customer shall be responsible for all shipping costs when shipping the item under warranty back to osprey.life for replacement. osprey.life will examine the warranty claim item and determine whether the item falls under the Physical Damage Policy. osprey.life will not ship out any replacement item(s) until osprey.life has received the warranty claim item, examined the item, and determined whether the Physical Damage Policy applies. osprey.life shall be responsible for the shipping fee when shipping the replacement item back to Customer.
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